Customer Relationship Manager

We are looking for an experienced Customer Relationship Manager to join our Chubb Fire & Security Key Accounts team based in Salisbury (Brisbane).

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our enduring purpose is BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.

About the Role

This is a full-time on-site role as a Customer Relationship Manager located in Salisbury, the Greater Brisbane Area. 

You will be responsible for:

• Managing and maintaining relationships with existing clients
• Addressing client inquiries and concerns, coordinating with internal teams to ensure client satisfaction.
• Identifying opportunities for upselling and cross-selling of products and services.
• Analyzing market trends, competitor activities, and customer behavior to develop strategies for client retention and growth
• Assist in leading a team of Customer Service Specialists/Account Administrators.
   

About You

• Australian Citizenship or Australian Permanent Resident (PR)
• Ideally 2 years account management experience in a client service driven organisation
• Self Motivated 
• Demonstrated experience dealing with clients in a corporate environment.
• Knowledge of security and fire-safety solutions would be an advantage.
• Industry certifications such as Certified Customer Relationship Manager (CCRM) are a plus
• Excellent communication skills – both verbal and written
• Strong interpersonal and communication skills
• Great time management skills
• Strategic thinker 
• Excellent relationship management abilities
• Ability to understand and analyse customer needs
• Ability to work independently and in a team
• Understanding of a Service-Related maintenance business would be ideal

What we will offer you:

• Competitive remuneration package 
• Free on-site parking 
• Supportive team structure with all training provided
• Planning and support for progression towards any role within Chubb
• Working for a global organisation which brings job stability and where you are treated like family
• Access to Chubb Hub - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more 

Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background