AddressAbout the role
Mercy Community Services are the search to find a Quality and Customer Relationship Manager to join our team on a Full-time permanent basis in our Nudgee office.
Working in consultation with the Aged Care management team and Aged Care Facility Managers at site, the Quality and Customer Relationship Manager is responsible for leading a culture of continuous improvement within Mercy Community supporting the development, implementation and maintenance of Quality and risk management systems and processes that allow the organisation to align with the relevant quality standards, legislation and current best practice.
The roles tasks will include but not be limited to:
- Design audit and quality assurance systems to ensure quality of practice and services
- Develop, maintain and review annual assurance schedules
- Coordinate and assist Operational Management prepare for external audits and support where required
- Provide effective leadership and education in quality management, governance and continuous quality improvement practices
- Monitor changes to legislation, regulatory and quality standards and where relevant provide advise to Operational Managers
About you
- APHRA registration. Registered Nurse or AH professional
- Relevant qualification in Risk Management or Business Process Improvement (desirable)
- Demonstrated understanding of Quality Management and Risk Management Systems as they relate to the Residential aged care sector.
- Demonstrated ability to develop, implement and monitor continuous improvement strategies within the organisation.
- Knowledge and experience in developing and implementing risk management frameworks in a complex setting.
- Queensland Provisional Green or above Driver’s License.
Why Mercy Community
Mercy Community a Catholic not-for-profit that provides a wide range of services supporting families and young people, people living with a disability and the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.
At Mercy Community, we support our employees to reach for opportunities both within their area of expertise as well as in a new field. Build a career with us and explore the possibilities of moving upwards into leadership roles or discover a new location across our broad geographic footprint.
Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:
Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
- Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $153 if you need both cards!
- Provide you and your immediate family free, professional and confidential counselling services including specialised First Nations counsellors
Depending on your role, you may also be eligible:
- For annual influenza and/or other vaccination reimbursements
- To receive pay bonus’ of $500 for successful employee referrals
- To cash out or purchase annual leave and to take advantage of extra leave entitlements
We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to a range of other career pathways and opportunities across Mercy.
APPLY NOW! Please note we may contact applicants prior to closing date so not delay in applying.
Mercy Community Services is a Circle Back Initiative Employer and commit to respond to every applicant.
For any queries, please contact ***************@mercycs.org.au.
