AddressPermanent Opportunity
Great inclusive culture and dynamic working environment
Learning Opportunities across workflow
The Company
Ocean Network Express (ONE) is a Japanese global shipping company, established by the integration of the containerized divisions of the shipping businesses of MOL, K-Line, and NYK on 1st April 2018.
Following this integration, ONE's fleet size is ~1.59m TEU, which is the 6th largest player in the global shipping market. Our international container shipping operations will be performed through a fleet of ~225 vessels. The Company started trading under the name “Ocean Network Express” from 1 April 2018, with a holding company office in Tokyo, global headquarters in Singapore and regional headquarters across globe.
We are a value driven business. Our People are at the heart of everything we do. We embrace excellence through collaboration, while advocating for the growth and development of our employees.
We unite as ONE, heading for number ONE and becoming the most exceptional. We are passionate about what we do and feel a genuine love for our work.
The Opportunity
We are seeking a highly motivated and reliable individual to join our dynamic and highly functional team. Industry experience is certainly preferred but not essential with at least 12 month’s experience working in a busy office environment.
The position is responsible for ensuring ONE's customers always receive a high level of service.
We are looking for someone who has excellent attention to detail, is precise, consistent in their work output and can work autonomously as well as in a team. We choose the best people (based on a pro-active mindset & attitude) and we encourage and enable everyone to perform their very best within highly professional teams, acting within the framework of our company’s core values.
We also value diversity and are committed to creating an inclusive and supportive work environment. We are a workplace with an open and vibrant culture, where people are free to be themselves, commit their best, inspire others and realize potential for themselves and their team.
Key Responsibilities
The individual should have some experience in customer service role functions to ensure customer expectations are exceeded and outcomes are communicated and delivered professionally:
We aim to create strong teams multi-skilled in all customer service facets:
- Import Documentation
- Export Documentation
- Export & Import Bookings
- Accounts collection and reconciliation
- Sales Support including quoting rates
The successful applicants will have:
- 1-2 years’ experience in a customer service role with a genuine interest in shipping or logistics industry. Previous industry experience will be highly regarded
- Excellent written and verbal communication skills
- Highly organized individual with strong computer and administration skills. Microsoft Suite experience is a must, as is a creative flair & passion for digitalization
- Impeccable attention to detail
- Ability to multi-task whilst working well under pressure meeting tight deadlines
- Bright and vibrant personality, self-starter with a "can-do attitude"
- Ability to work collaboratively in a team as well as autonomously
- Previous OPUS experience highly regarded but not essential
Interested?
We welcome your application. Please include a one-page (max) cover letter outlining how your skills and experience is a match for this opportunity along with an updated resume. Applications close when suitable candidate is identified so don’t delay your application. Due to the volume of applicants, please note that only suitable candidates for this role will be contacted. Previous applicants need not apply. Available for immediate start.
Please note, the successful candidate will be required to successfully complete reference checks and provide evidence of working rights in Australia.
We are not accepting Agency referrals currently. Thank you.
