Employment Type PermanentClosing Date 7 Apr 2024 11:59pmJob Title Customer Service 000 OperatorJob Summary • efficiently connect all emergency calls to Police, Fire or Ambulance
- Provide a consistent and high-quality service standard to our customers, embedding a first time right culture
- Be able to commit to a rotational shift-based roster
- Manage your own work performance to meet set objectives
- Uses active listening to develop an understanding of the issue
- Follows documented processes captured in work instructions/forums to solve the issue
- Guides users through steps to resolve the issue
- Ensure every customer is treated with an empathetic approach
- Technical/ Navigation Skills
- Strong Customer Service Skillset
- Communication Skills
- Stakeholder Management Skills
We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Adelaide.Here’s what you can expect from us:There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.Pay for performance. We recognise outstanding contributions through our generous incentive programs.Parental Leave. A gender-equal policy for all parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and Masters programs.Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.To be successful in this role, you will:
- Efficiently connect all emergency calls to Police, Fire or Ambulance
- Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
- Be able to commit to a 24/7 rotational shift based roster
- Manage your own work performance to meet set objectives
- Ensure every customer is treated with an empathetic approach
- The Telstra Values, Cultural Priorities and Code of Conduct at all times
- High volume Contact Centre Experience
- Computer Literacy skills
- High Resilience Level and the ability to cope well under pressure
- Experience in working in a team based environment