Company

Essential Recruitment & ConsultSee more

addressAddressBankstown, NSW
CategoryAdministrative

Job description

Our 3PL client is one of the largest market-leading international logistics providers. They have a passion for finding ways and sustainable solutions for their customers all around the world - by rail, truck, ship, plane or in the warehouse.

A family business of 153 years after its foundation and is represented by a worldwide network of 489 offices across 173 counties with more than 19,500 people.

We are seeking a dedicated, energetic and experienced Customer Service Operator within the freight industry to join their team on a full-time basis located in their Bankstown office.

Duties & Responsibilities:

Your job duties & responsibility include but are not limited to the following:

  • Maintaining portfolio of clients as assigned
  • Maintain client work instructions and request changes with client implementation for SOP amendments.
  • Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.
  • Manage order status reports / in transit reports for clients
  • Document all customer shipping enquiries and keep client updated of shipment progress, delays etc. 
  • Monitoring network import shipments between overseas origins and destinations.
  • Communicate between clientele and networks
  • Taking appropriate corrective action to prevent recurrence of non-conformances
  • Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.
  • Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues
  • Communicate with clients and staff in a friendly and professional manner.
  • Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager

If you possess the above skills, then dont delay and APPLY NOW!! 


Requirements

To be successful you will need:

  • Experience in Customer Service within a similar organization 
  • 2+ years experience in International Freight Forwarding
  • General freight forwarding training
  • Phone etiquette training
  • Excellent communication skills, both written and verbal 
  • Own reliable transport

Benefits

What you will get in return: 

Not only will you be joining an amazing and supportive business that provides the best freight & logistics services worldwide, you will get in return

  • A competitive salary package - negotiable
  • Annual company bonuses when targets are met
  • Flexibility for hybrid arrangement after 6 month probation 
  • Free on-site parking available 
  • Fairly new building 

If you are excited by this fantastic opportunity and have what it takes to excel within the business, then submit your updated CV NOW!!

Refer code: 2279243. Essential Recruitment & Consult - The previous day - 2024-05-24 13:10

Essential Recruitment & Consult

Bankstown, NSW
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