Company

Progressive PeopleSee more

addressAddressSydney, NSW
CategoryAdministrative

Job description

Our client is looking for an experienced Customer Service Operator within the freight industry to join their team within the Western Sydney area!

Duties & Responsibilities:

Your job duties & responsibility include but are not limited to the following:

  • Maintain Portfolio of clients as assigned
  • Maintain Client Work Instructions and request changes with Client Implementation for SOP amendments
  • Order follow up using in house systems
  • Monthly / Quarterly Rates maintenance for key customers based on Account Manager’s instructions
  • Handling quotations, and costings to win business
  • Handle customer enquiries and help as required
  • Manage order status reports / In transit reports for clients
  • PO entry into in house systems for Client visibility
  • Document all customer shipping enquiries and keep clients updated on shipment progress, delays etc

Education & Training:

  • Relevant tertiary study
  • Handling difficult customers training or courses
  • 2 years’ experience in international freight forwarding
  • General freight forwarding training
  • Phone etiquette training
  • Experience in Customer Service within similar organisation

If this sounds like you please apply now and someone in our team will be in touch!

Refer code: 2279618. Progressive People - The previous day - 2024-05-24 13:30

Progressive People

Sydney, NSW
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