Customer Service Administrator

About the role 
We are on the lookout for a dynamic Customer Service Officer to join our team. This role is pivotal in delivering exceptional Customer Service across various channels, including phone, email, and sales support. If you're passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
Handle inbound calls and email inquiries promptly and professionally
Process invoicing and purchase orders with precision
Collaborate with operations and supply chain teams to address customer challenges
Work closely with the Sales team on opportunities, quotations, and customer queries
Provide comprehensive sales and office administration support
Resolve customer complaints effectively and ensure timely follow-up for resolution
Coordinate with internal departments to resolve customer issues efficiently
Assist with in-house business reporting as required
Undertake ad hoc duties as
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