Address
Form of workAbout Waverley Forklifts
Waverley Forklifts is an independently Australian owned business, with sites located in VIC, QLD, SA, NT, WA and NSW. Over the past fifty years, we have grown to be one of the largest fully independent forklift and transport companies in Australia, specializing in Forklift Rentals, Equipment Servicing, Equipment Sales and Machinery Transport.
Currently we have a role available within the NSW team as a Customer Service Administrator.
What Is On Offer
- Immediate start in an ongoing, full time position
- High performing and supportive team
- Fast paced work environment
- Excellent working conditions
- Late model Hire equipment
- Regular social activities
- Interaction with affiliated V8 Supercar Team
- Progressive company culture and a dynamic workplace
- Competitive Salary
The Role
Due to our continued success and growth, an exciting opportunity has arisen for a highly energetic & ambitious individual to join our busy team, based in our Smithfield office.
As a member of the Waverley Forklifts Team, the Customer Service Administrator supports the Field Service Coordinator to always provide the highest level of Customer Service and scheduled service compliance. They are the first point of call for customers, field technicians and general enquires, as well as accurate and efficient processing of relevant data.
Responsibilities of the role include, but are not limited to:
- Liaise in a professional and friendly manner with customers via phone and email, in relation to service bookings or technical assistance requirements
- Create job cards and raise purchase orders as required for each enquiry
- Assist the Field Service Coordinator to prioritise and coordinate the movement of our team of Field Service Technicians, and sub-contractor repair requirements
- Regularly run service due and other required reports, and maintain retail service database
- Plan scheduled services each month, in collaboration with the Field Service Coordinator
- Ensure accurate data entry and control of paper systems at all times
The Successful Candidate
We are seeking a highly energised, bubbly & upbeat individual that is proactive, displays good communication skills both written & verbal & determined to achieve results.
Specifically you will display the following attributes:
- Previous experience in administration or providing Customer Service
- Strong Customer Service aptitude, with a never-say-no approach to customer interactions
- Excellent verbal and written communication skills and the ability to deal with customers and staff at all levels.
- Strong proficiency with MS Office suite, and efficient and accurate data entry
- The ability to plan, record and follow up, demonstrating competency and strength in organisation
- Be able to work as part of the WFL team as well as autonomously where directed, you are a solution finder and display a ’can do’ attitude
- An understanding of the industrial equipment or service sector would be highly regarded but not essential
If this role is of interest and you feel you can bring energy and commitment to the role, please forward your application letter and resume and APPLY NOW to Samantha Watson HR Manager. Only successful applicants will be contacted.
