Customer Service Agent

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. About the RoleIn the role of Customer Service Agent, your main duties include handling inbound and some outbound calls from online shoppers, updating customer accounts, tracking delivers, general inquiries and coordinating order deliveries with stores and drivers.

You'll also respond to store and customer emails, process B2B requests, and escalate critical issues when necessary. Ensuring compliance with quality assurance guidelines is crucial, and promoting a safe, sustainable workplace and participating in ongoing training and development are key components of this role. Key DetailsMultiple

Part Time and CasualCommences 19th  February 2024Shifts vary Monday to Friday from 6am to 1am and Saturday & Sunday from 7am to 10pm (rotating schedule over 5 days; full availability required)Hybrid working model post-KPI achievement (4 days in office at 485 La Trobe St, Melb VIC, 1 day remote) Onsite training for a minimum of 3 weeks, with the first 3 weeks being full-timeAustralian Based RoleAbout youYou excel in problem-solving and conflict resolution with strong communication skills. Building relationships effortlessly, typing accurately, working…