Customer Service and Logistics Coordinator

About the business

Mexex is a multi award winning, innovative food manufacturer that specialises in In-Line UHT processing of dairy and plant-based products. We are passionate about creating healthy, quality food and are proud to supply some of Australia’s leading brands.

POSITION OBJECTIVES

The Customer Service Officer is the critical link between Mexex and our customers and puts a human face on all Mexex’s customer touch points. You’ll be on the phone, managing emails and working closely with our logistics suppliers, assisting customers with product and order status questions – as well as being a point-of-contact to resolve the occasional mistake. You’ll work closely with all internal stakeholders to obtain accurate information to customers

We’ll give you the training and tools to perform in a fast-paced, multitasking environment.

RESPONSIBILITIES

• Reception duties when required including answering phones, greeting and check-in of site visitors
• Be the first point of contact to record customers’ concerns, issues and questions
• Resolve customers’ concerns and answer questions to your best ability - escalate issues to managers as necessary
• Maintain a positive attitude and calmly respond to customers’ concerns
• Open new customer accounts
• Order entry, invoicing, pallet control and reconciliation of all accounts
• Checking and approving freight and storage invoices.
• Freight booking and offsite storage bookings
• Truck manifests and admin for dispatch
• Assist with Customer forecasting and planning the production schedule according to customer requirements
• Prepare product and customer reports by gathering data collected during customer interactions
• Other data entry and administration requirements as required

Skills and Qualifications

- Experience with MS Office including Excel ( ability to manipulate data)

- Demonstrated ability to work efficiently with minimal supervision

- Organized and time efficient

- High attention to detail

- Friendly with great communication skills. Able to communicate effectively with both internal and external stakeholders

 What offer:

Mexex, part of the KFS Group are offering an attractive remuneration package and support to help you learn and grow within our business.

We look forward to hearing from you. 

No agencies please