AddressProgrammed, in partnership with Cochrane's Transport is on the lookout for a dedicated individual to join our team as a Customer Service and Logistics Officer Trainee. As the primary point of contact for valued customers, you will play a pivotal role in upholding high levels of customer satisfaction and positioning our business as the preferred choice for express parcel delivery in the region.
Your main responsibilities will include:
- Providing one-on-one support to Cochrane's Transport's large portfolio of customers.
- Completing monthly Service Performance Reporting.
- Responding to customer inquiries and providing timely, accurate, and appropriate information and assistance.
- Effectively managing customer complaints, issues, and concerns professionally and courteously.
- Utilizing company programs for in-depth investigations, including camera checks.
- Maintaining a comprehensive understanding of company products and services to effectively address customer needs.
- Ensuring accurate and efficient inquiry processing and documentation.
You will gain a:
- Nationally Recognised Qualification (Certificate III or IV)
- View to permanent post traineeship
- Long-term career pathway
- Paid full-time wages
- 4 weeks annual leave per year
Inherent requirements of the role:
- Previous experience in Customer Service or a related field (2-5 years).
- Proficiency in Microsoft Office Suite of Programs.
- Proficient in the use of Customer Service and Freight Management systems and programs, including FMS (desirable).
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in a fast-paced environment and handle a high volume of customer inquiries.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Professional and friendly demeanour.
- Hold an Australian Citizenship/Permanent Residency
- Current full Drivers Licence
- The ability to pass a pre-employment medical including drug & alcohol screening
