Customer Service and Dispatch Coordinator

About the companyOur client is a premium Customer Service provider in the roadside and automotive assistance industry, representing leading automotive manufacturers, fleet management and insurance groups within Australia and New Zealand.They pride themselves on their seamless brand experience, and highly effective and efficient operations with a proven track record of being a great place to work which is reflected in numerous industry awards and employee engagement surveys.About the roleThis role supports Customer Service and the provider network. You will manage the estimated time of arrival (ETA) and service provision to meet service level and requirements.Role Responsibilities

• Daily management of manual allocations and notifications
• Provider line inquiries including but not limited to arranging towing, E.T.A updates
• Provider Management, audits, complaint investigations and escalations
• Contract Management
• Expansion of the provider network seeking cost reduction where possible.
• Attend to invoice enquiries

Work arrangements

• Hybrid working options are available for employees who have completed their initial 6 months within the business or are required to work late shifts and/or weekends.
• The roster is scheduled on a quarterly basis, and you will have the ability to put your starting time preferences forward ahead of the quarter. Weekend work is required however, a system is in place to allow for weekends off.

About you

• Prior experience in a Customer Service and Dispatch centre environment
• Excellent communication skills, both verbal and written
• Ability to manage relationships with Service Providers
• Experience in managing expectations on various levels
• Excellent interpersonal skills (approachable, positive, motivated)
• Ability to manage multiple tasks and prioritise under pressure
• Sound computing skills (including keyboard skills), including MS word and Outlook

To apply, please submit your resume or for further information, contact Rachael Marsic on 0414 285 295 for a confidential discussion.