Customer Service Coordinator

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.About the roleOur Mudgee branch has an exciting opportunity for a Customer Service Coordinator to join our team. Reporting to the Branch Manager, the Customer Service Coordinator is the first point of contact to support customers for repairs and general service enquiries.The Customer Service Coordinator will be responsible for managing the completion of work orders, warranty claims and the invoicing of all workshop and field service jobs, whilst ensuring customer's requirements are achieved within an agreed timeframe and budget.Key Responsibilities

• Customer service and support
• Work order management
• WIP management
• Invoice management
• General administrative duties
• General workshop tasks
• Safety compliance
• Organising inspections

Desired Skills & ExperienceYou will bring the following skills and experience to the role:

• Previous experience in a customer coordinator role (preferred but not essential).
• Demonstrated problem solving and negotiation skills
• High attention to detail
• A high level of Customer Service with a dedication towards customer satisfaction.
• Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritising accordingly.
• Advanced computer literacy skills - MS office and other relevant internet-based applications.

Why Join WesTrac?As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• A rewarding career with diverse opportunities
• Further training and development opportunities
• Refer a friend program - refer a mate and earn up to $3000 for each successful referral
• Competitive and above award base hourly rate
• Income protection covering you 24/7
• Discounts with Apple, JB Hi-Fi, Qantas, Travel Club and more
• On-boarding and welcome day at our head office in Newcastle, plus supplementary training at our RTO.
• Employment Assistance Program (EAP) - This is available for you and your family.
• Fitness Passport for you and your family.
• Annual remuneration review for all staff
• 12 weeks of paid parental leave

Apply NowIf you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.
For further information regarding this role, please contact NSW Recruitment on 1300 797 028.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.