AddressThe Office of the Ombudsman WA acknowledges the Aboriginal peoples of Western Australia as the traditional custodians of the lands and waterways throughout Western Australia, and we pay our respects to their Elders past and present.
We are currently seeking to fill the position of Customer Service and Records Manager. This opportunity will be a permanent appointment.
About the Western Australian Ombudsman
The office of the Ombudsman has six principal functions. The office:
- Receives, investigates and resolves complaints about State Government agencies, local governments and universities;
- Reviews child deaths and family and domestic violence fatalities;
- Undertakes own motion investigations;
- Undertakes a range of additional functions, including statutory inspection and monitoring functions;
- Undertakes the Reportable Conduct Scheme; and
- Is the Western Australian Charitable Trusts Commission.
The Ombudsman also undertakes the role of the Energy and Water Ombudsman. The Ombudsman is also the President of the International Ombudsman Institute.
Staff of the Ombudsman’s Office
The staff of the Ombudsman’s office are its key resource. The office supports professional development through education and training and flexible work arrangements may be negotiated.
Equity and Diversity
The Ombudsman’s office provides services to a diverse range of people within the Western Australian community, and is committed to creating an equitable and diverse workforce. We encourage people with disabilities, people from culturally diverse backgrounds, and women and young people to apply. The office of the Ombudsman may prioritise recruitment decisions based on the Equal Opportunity Act Western Australia 1984 (EOA 1984).
The Ombudsman’s office is committed to growing the Aboriginal workforce. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position under Section 51 of the EOA 1984 as a measure to achieve equality and increase workforce representation of Aboriginal people.
The position is covered by the Public Sector CSA Agreement 2022 and is located in the CBD, Perth Western Australia.
This Position
The Customer Service and Records Manager is responsible for:
- Managing the activities and performance of the reception and Records management team.
- Managing the records management processes for the Ombudsman’s Office.
- Developing and implementing policies and procedures to ensure the Ombudsman’s Office complies with relevant legislation and WA Government requirements in the area of records management.
- Providing advice to management and staff on records management issues.
All key duties and selection criteria are provided in the attached Job Description Form.
Would you like to know more?
About the position: Sonia Padmanabham on (08) 9220 7***
Submitting your application: Lisa Parkin on (08) 9220 7***
How to Apply
Prospective applicants must obtain a Job Application Package and Job Description Form which provides details about the duties of the position and the selection criteria. These are attached above.
Click on the ‘Apply for Job’ button at the top or bottom of this advertisement to lodge your application. You are required to attach the following:
- A covering letter (no more than a single page) outlining your skills, experience and suitability for the position; and
- A comprehensive curriculum vitae that details your duties and achievements from current and previous roles and shows that you have the skills, knowledge and experience to do the job. This should include names and contact details of two referees.
You do not need to submit a separate statement addressing the selection criteria.
If you experience any difficulties submitting your application online, or downloading the attached documents, please contact Lisa Parkin, Senior Human Resources Consultant on (08) 9220 7***.
Security Clearance
A current, satisfactory National Police Certificate will be required prior to commencing employment.
Other Information
To achieve a broad field of applicants, we may conduct an executive search and may use this process to continue to recruit applicants after the closing date.
This recruitment process may be used to fill similar temporary or permanent positions over the next 12 months.
Closing Date: Applications must be received by Monday 26 February 2024, 1:00pm (WST).
Late applications will not be accepted.
