- Combining customer service with technical troubleshooting duties
- Based within Perth-founded tech firm Willow, is working to help indoor green thumbs
- Full time, Permanent position, Perth
Welcome to the green revolution with Plant with Willow! Born out of RAC's innovation arm, BetterLabs, our startup has blossomed from an idea in 2020 into a thriving venture dedicated to revolutionizing plant care. At Plant with Willow, we're not just about plants – we're about combining our passion for greenery with cutting-edge technology and design expertise. Whether you're a seasoned horticulturalist, a houseplant enthusiast, or even a self-proclaimed plant serial killer, we've got something for everyone. Join us as we redefine the way we nurture and interact with our leafy companions. This role is a full time permanent position based on Strategic innovation Hub in Perth CBD.
What you will be doing?- Serve as a primary point of contact for customers, providing friendly and reliable support across various channels such as online ticketing, emails, and social messages.
- Engage with customers to understand their queries, offer solutions, and guide them through product features and functionalities.
- Act promptly to address customer concerns, resolving issues efficiently while maintaining accuracy and professionalism.
- Collaborate with internal teams, including Product, Sales, and Marketing, to communicate customer feedback and contribute to product improvement initiatives.
- Maintain accurate records of customer interactions and technical issues in internal databases, facilitating effective communication and problem-solving.
- Cultivate and nurture strong relationships with both internal stakeholders and external partners, ensuring a seamless and high-quality service experience for all customers.
What we are looking for?- Customer Expert: Mastering customer outreach and representation, adept at understanding and meeting their needs.
- Administrative Wizard: Excelling in administrative tasks, transforming paperwork into efficient processes effortlessly.
- Stakeholder Collaborator: Skilled in fostering collaboration among diverse stakeholders, creating successful partnerships.
- Tech Savvy: Proficient in platforms like Gorgias (are a great advantage), demonstrating readiness for innovation and technology.
- Education & Experience: Combining formal education or equivalent experience, merging academic knowledge with practical application.
- Action-Oriented: Thriving on challenges, injecting tasks with enthusiasm and a positive attitude.
- Effective Communicator: Expert in clear and compelling communication, resonating with diverse audiences.
What's In It For You?Joining our team offers a range of benefits, including
- Competitive compensation package and flexible working arrangements
- Ongoing opportunities for professional training and development
- A supportive and collaborative work environment
We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates with diverse backgrounds and experiences to apply, and we are here to support your success throughout the recruitment process.Please note: We recommend you apply as soon as possible as RAC reserves the right to withdraw the advertisement early. Shortlisting will commence immediately. Previous applicants need not apply#LI-TR1
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