Customer Service Assistant

At Buyback Loans we are passionate about supporting our clients. Offering low rate pawnbroking loans, relieving the stress of money and selling quality used items are just a few of the services we provide. We are a family run business and we make sure to support our local community. Our desire to assist individuals doesn't end there; we also highly value the support of our staff and urge them to advance in their careers alongside us.

We encourage creating a family-like atmosphere where everyone looks out for one another and contributes to achieve the team's objective. We are seeking a like-minded individual who enjoys getting to know customers, possesses a little bit of street smarts, is motivated, upbeat and has a genuine concern for other people. We therefore we would like to hear from you if you have a great work ethic, great sense of humour and love to assist people.

Experience in any of these fields would be a welcome asset since we have many different aspects to our business, including purchasing or lending against assets, handling jewellery, as well as ecommerce. We're trying to expand our team with people who can gradually learn these areas and improve our company.

These are the following attributes we are looking for in a new team member:

• Have a friendly and outgoing personality
• Be self-driven and proactive in the workplace 
• Be reliable and honest
• Have the ability to operate under pressure and pay attention to detail
• Possess good negotiating abilities
• Have excellent communication and listening skills
• Naturally engages with people and builds strong relationships
• Have willingness to be an important part of a successful team

What the role requires:

• Assisting and negotiating with clients wishing to lend, trade, or sell their assets
• Purchasing jewellery and gold
• Stock photography, cleaning, testing, and pricing
• Negotiating and handling online sales 
• Packaging goods for shipping

You are NOT required to have prior pawnbroking experience. If you possess the qualities we want, we'll train you to be a skilled negotiator.

We are currently hiring for a casual position, however we are looking to turn the role into full time for the right candidate.

We invite you to click the "Apply Now" button and send us your cover letter and resume.