AddressCustomer Service Associate | Longines QVB
About Longines
Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.
The Role
We are currently recruiting Customer Service Associate for our beautiful Longines Boutique in QVB. Our Customer Service Associate is to be the key customer contact for all after sales services/repairs. This includes liaising with customers in regards to estimation management, the repair process and follow up. Experience within watches is not mandatory as we provide full training but a passion for impeccable Customer Service and the watch industry will be highly regarded.
Responsibilities
Client Interaction
- Excellent communication and Customer Service skills
- Ensure that the services are presented in a professional manner
- Provide first level of technical assistance to clients
Technical
- Conduct a detailed diagnostic of the timepiece, in order to determine the corrective intervention
- Conduct quality control checks for watches returned from the service centre
- Interacting with clients to ascertain their service needs and propose necessary corrective intervention
Operations
- Perform administrative tasks
- Engage proactive customer follow up procedures advising clients of delays / updates
- Conduct weekly stock take
Retail
- Resolve all client queries and provide solutions
- Be able to sell watches at times when needed
- Assisting with daily stock counts and yearly stocktake
- Track own performance statistics
Training and Product Knowledge
- Develop own knowledge base
- Demonstrate complete knowledge of all product lines
- Understand watch technology; watch movements, calibres by model, "how they work" and relate knowledge to clients as needed/ requested
Skills and Experience
- Excellent communication and Customer Service skills
- A work ethic that understands the importance of going above and beyond to satisfy the clients and exceed their expectations
- Decisive, firm, courteous, customer oriented and able to handle stress
- Impeccable time and organizational skills
- Passion for watches and the Longines brand
