AddressOur Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
The Customer Service Associate is a full-time position that gives individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in ISN's products and services. As a member of the ISN Team, candidates will be introduced to the ISNetworld system and ISN's multi-faceted business processes. The position provides a critical link between customers, sales, business development and management. Through ISN's global customer base, you'll get exposure to a variety of countries and cultures.
Primary Duties & Responsibilities:
- Proactively service and support ISNetworld contractor/supplier clients
- Conduct training on ISN products via phone, web based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Assist with CRM and ISNetworld testing
- Handle client account management functions, including invoicing and collections
Education
- Bachelor's degree from an accredited university and/or equivalent work experience
Knowledge and Skills
- Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
- Demonstrated leadership skills
- Demonstrated personal initiative
- Proficient presentation skills
- Solid analytical and problem solving ability
- Excellent Customer Service orientation
- Desire to assume increasing levels of leadership responsibility
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work well in a fast-paced environment
ISN AUS Benefits*
100% company-paid supplemental insurance premiums for employees and dependents
Employee assistance program
11% superannuation contribution
Long-Term & Short-Term Disability Coverage
Time Off & Paid Holidays
4 weeks of annual leave per year of service
10 days of personal leave per 12 months
12 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement up to $400 AUD for public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed
All benefits are subject to change with notice to the employee
Employees must be within a commutable distance to our local office and be willing to come into the office for required trainings, events, team activities, and meetings.
