AddressJK is partnering with one of the worlds' largest service companies who are working alongside one of Australia's biggest banks to ensure over one million customer needs are met during their financial journey.
With a strong commitment to ensuring customer satisfaction and case efficiency, they are looking at establishing a large and dynamic Customer Service team.
You will be provided with comprehensive training to see you succeed in the role over a 4 week period followed by ongoing support and mentoring from team leaders.
These roles are long-term opportunities that will allow you to show your Customer Service and technical skills. You will work with a large team, be supported by onsite leadership, enjoy employee engagement activities and the social side working in a team environment.
The role
You will be making outbound calls to existing customers to ensure all customer account applications and documents are up to date and correct to ensure their experience is seamless.
Within this role you will at times also be responsible for auditing customer documents to ensure they are correct so the application process can continue
These roles require you to work 38 hours a week from Monday to Friday, with rare OT required. These roles will be commencing in May 2024!
Requirements of this role;
- Previous experience within Customer Service roles
- Experience with financial/insurance admin desirable
- KYC experience desirable
- Experience with making of calls to customers, following script or established processes
- Sound IT skills including the ability to learn several applications
- Ability to problem solve and make informed on the spot decisions
- Understanding of banking domain and processes such as customer identification
- Experience providing accurate and timely updates to customers
We would welcome applications from those with a broad range of Customer Service experience including those looking for a career change.
Those with experience in the banking sector are strongly encouraged to apply.
If you are interested in applying for this role, please contact Paige on 0419 222 ***. All applications require an up-to-date resume.
About JK Personnel
Recruiting exceptional job seekers to fill roles with the best and brightest organisations in regional Australia is what we're passionate about, and it's kept us going for more than 25 years. We pair our recruitment expertise with our high standards of working in a way that's supportive of every individual. We believe in people, and the power of an individual to grow a successful business.
Additional information
- 2-year project alongside one of Australia's biggest banks
- Full time hours Monday-Friday; Commencing in May!
- $33.50 Per hour
