AddressAs a market leader, this instantly recognisable logistic organisation provides international air and sea freight forwarding, together with integrated logistic services. With a management team of industry-leading professionals, they strive towards economic, social and environmental coherence.
The Role
Sitting in the Customer Service division, you will be responsible for:
- Developing and maintaining productive and positive relationships with clients
- Acting as the liaison between the Sales, Operations and Account Management team for the Customer in regard to their account queries providing regular updates in accordance with the companies SOP’s
- Ensuring the smooth transition of a new client into the business
- Communicating account needs to internal stakeholders
- Shipment information
- Order status/ updates
- Grievances/complaints
- Monitoring ongoing claims
- Invoice queries
- Billing queries
- Adhoc Customer Service duties as directed
- Freight forwarding or supply chain operations experience is a must
- Understanding of quoting and tender documents is required
- Excellent communication skills both verbal and written, highly service orientated
- Analytical and target focussed
- Experience with working with regulations
- Work for a market leader in a close knit team environment
- Hybrid work structure
- Personal development and progression
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
