Address Job Description
Location: Melbourne | CBD
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 74930
Outpatient Customer Service Clerk
Full Time - Permanent position
Join a dynamic team that prides itself on the positive experiences of their patients.
Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities.
Great benefits such as salary packaging, 5 weeks of annual leave, monthly ADO
Your new team
With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, and effective, person centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.
About the role
Register patients and create referrals
Manage waitlists
Manage appointment requests
Manage reception for face to face patients and Telehealth patients
Follow up enquiries, online, SMS, via portal and telephone.
Liaise with multidisciplinary team members
About you
High level Customer Service skills
Ability to communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community
Administration experience
Data entry skills with demonstrated committment to attention to detail.
Experience in similar roles (eg call centre) will be considered desirable
Benefits:
Career progression opportunities to suit your professional development goals.
Enjoy excellent work-life balance working in a supportive and collaborative team
Salary packaging, onsite car parking and, close to public transport.
The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.
Interested?
For a confidential discussion please connect via the details below.
All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.
