AddressStorage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across Australia and New Zealand. Storage King is a market leader in Self-Storage, and with continued growth plans, it is an exciting time to join our team.
The Role:
Storage King is currently seeking a full-time Customer Service Consultant to join our team at our Contact Centre based in Dandenong.
This role is perfectly suited to people who like solving problems, are motivated by achieving targets and who can work with customers to identify their needs and create value for the Storage King business.
The main responsibilities include:
- Provide support on the phone to customers across our store network throughout Australia and New Zealand.
- Provide storage solutions for new customers by–
- identifying their storage needs.
- Understand the problem they are facing.
- Source the appropriate solution.
- Most importantly- ask for the business!
- Offer guidance on our packing and moving services.
- Support our Store based teams across the country in providing great customer experiences and the performance of our store network
Full time - 38 hours per week
Flexibility will be required for this role to assist in covering weekend shifts as required.
What will you need:
- Experience in sales in a Call Centre or Retail environment is a must.
- The ability to own the customers experience
- A professional telephone manner and excellent communication skills (verbal and written).
- The ability to build rapport with customers over the telephone and in online communications.
- Strong attention to detail and an excellent “follow up” focus to resolve customer queries
- Enjoy achieving targets and goals.
- Demonstrated computer skills with good understanding of Microsoft (Outlook, Excel etc.) and exposure to working with internal systems/databases.
- Reliable and punctual
- A team player who enjoys learning and problem solving
- Hourly rate, plus super and bonuses
- Training program to ensure your success
- Flexible working environment and supportive work team culture
- Uniform and parking provided
- Discounted health insurance through Medibank
- Health and Wellbeing support through our Assure program
- Reward gateway access - Employee benefits and discount platform
Submit your application by clicking 'Apply now'
Additional information
- Full time | No public holidays
- Competitive hourly rate | Bonuses | No industry experience needed
- Full training | Discounted Health Insurance
