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Form of workOur client, a Memberships organisation, offering an excellent range of benefits, is seeking a Customer Service Consultant to join their busy team and support with providing a high level of Customer Service, administration and processing registrations. The Role Reporting to the Operations Manager, the Customer Service Consultant will: · Provide Reception duties as required and assist with inquiries. · Respond to queries from customers within the Construction industry, via phone, e-mail and face to face. · Update membership details on the system and verify cards. · Review and process invoices. · Perform admin tasks as directed. · Review member's entitlements and reactive/deactivate accounts as required. · Create and send relevant correspondence. · Accurately follow processes and procedures to ensure a high level of Customer Service is provided. The Individual To be successful in this role, you will have previous experience in a Customer Service Consultant or similar role, preferably supporting with telephone-based queries where problem solving skills are required. Our client is looking to hire an individual with strong attention to detail, accuracy, and communication skills. What's on offer? · 35 hour work week with hybrid working options · A range of additional leave benefits · Excellent training opportunities |
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