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Form of workAbout us
At the South Australian Business Chamber we believe in the role of business in creating a vibrant, dynamic and sustainable society. As the independent, representative voice of employers and business owners in South Australia, we exist to create the best possible environment for them to succeed through knowledge, advice, connection and advocacy. With a proud history dating back to 1839, we are the oldest Chamber of Commerce in Australia, backing the job makers, risk takers, creators, innovators and entrepreneurs.
About the role
The South Australian Business Chamber is looking for a Customer Service Coordinator to play a key role in the success of our Customer Engagement Team. As a member of a strong and supportive team that puts our customers first, your role involves delivering exceptional Customer Service. You will deliver high-quality administrative support contributing to the best possible customer experience.
This role is responsible for responding to customer requests and assisting with membership acquisition and renewals which delivers on our purpose of "Reduce Complexity, Create Opportunity".
About you
You will be a highly motivated and engaged customer focused professional who thrives in working as part of a team or individually. You take pride in delivering outstanding service, excellent follow up and doing everything with a high level of attention to detail. You will have the resilience to work in a fast-paced environment and the ability to recognise opportunities for new business referrals and problem solving.
Essential selection criteria include:
• Excellent Customer Service skills
• Attention to detail
• Flexible
• Experience in a fast paced Customer Service role
• Be able to prioritise and adapt to change
• Experience with a CRM system
• Experience with ticketing systems
• Team focus
• Be passionate about the customer
• Be a problem solver and have a continual Improvement philosophy
• Adapt to customer needs
• Strong interpersonal and relationship-building skills and ability to work with stakeholders at all levels
• The ability to develop and present verbal and written presentations with confidence
• Sound knowledge of computer skills such as Excel, Word, PowerPoint and internal databases
Culture and benefits
A career with the South Australian Business Chamber will offer you a rewarding experience. We want to ensure our employees feel valued, supported, and compensated. We do this by providing a range of employee benefits, including:
• Career progression
• Birthday Leave day
• Ability to purchase an additional weeks leave
• Novated lease arrangements for purchasing motor vehicles offering potential savings
• Free and confidential counselling services for all the family
• Discounted health insurance through Medibank
• Flu injections for all employees
What next
For more information on the Customer Service Coordinator role and for a copy of the Position Description please go to www.sabusinesschamber.com.au/careers. If you have any questions, please email Megan Kloeden (General Manager People and Culture) at *************@sabusinesschamber.com.au. Please submit your letter of application, outlining your experience and your CV, detailing your relevant experience in a similar position, via the apply button by no later than close of business Monday, 18 March 2024.
