AddressWork within the iconic Rocks & Darling Harbour precinct
Part time opportunity - 3 days per week
We have an exciting opportunity for a Customer Service Coordinator to join our team working with our major client – Placemaking NSW located at The Rocks. You will be part of a team of 3 that mainly assists the facilities and property team in providing a seamless Customer Service experience for all incoming calls, emails and visitors to the management office which may include clients, tenants, contractors and other key stakeholders.
Here’s a snapshot of your day:
• Provide a friendly, high level of Customer Service and be a professional point of contact for members of the public (visitors), tenants and retailers, for any queries or concerns.
• Handle incoming calls and emails for maintenance requests from tenants, public enquiries, contractor requests and complaints within the agreed timeframe.
• Raise urgent Work Order requests on behalf of Facilities Managers.
• Work with the Facilities Management team and provide procedural support
• Record all maintenance issues accurately in the PULSE system
• Provide ad hoc administrative support to the property and facilities management team and other relevant business units.
Here's what you'll need to succeed;
• Experience in a Customer Service or call centre role, preferably with exposure to the building services industry
• Strong administration, accuracy, attention to detail, organisational and time management skills
• Excellent communications skills with the ability to build professional business relationships
• The capability to work in a fast-paced environment and prioritise tasks accordingly
• Availability to work 3 days per week on a Wednesday, Thursday and Friday from 7am to 3pm. Flexibility to cover to later shift when needed from 9-5pm
So, what’s in it for you?
• Structured career development to support you and explore your learning potential and career goals
• Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
• You’ll form an integral part of an enormously successful team who outperform in the market year on year and is working hard on making a positive impact
Can we inspire you to join us?
Your strong work ethic and outstanding Customer Service delivery will ensure success in this highly rewarding role. You’ll form an integral part of an enormously successful team who outperform in the market year on year – the career opportunities are up to you!
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you!
