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Form of workDo you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honour our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?
We have an exciting opportunity for a Customer Service Engineer to join our Magnetic Resonance Imaging and Molecular Imaging team and be based in Townsville. Reporting to the Team Leader, the primary function of your role will be to carry out all day to day service, part of the on call roster, maintenance and/or installation activities in Townsville and surrounds, with minimal supervision ensuring compliance with customer satisfaction, quality and safety standards. Applications are welcome from entry level and experienced candidates.
Your tasks and responsibilities:
- Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations in accordance with business contractual obligations (contract obligations or billing policy)
- Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
- Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
- Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and 'on the job' training.
- Willing to partake in the on-call roster
This role will require you to participate in a shift work roster to meet our customers’ needs for which you will be appropriately remunerated.
Your qualifications and experience:
- The successful candidate will be technical, or university trained with experience
- Has a current Queensland Radiation license and restricted electrical license or eligibility to obtain a license
- Experience in service, maintenance and/or installation activities on relevant technologies is advantageous
Your attributes and skills:
- A strong communicator
- Ability to build sound working relationships internally and externally
- Ability to work autonomously and as part of a wider team
If you want to join us in transforming the way healthcare is delivered, get in touch with us today.
Our global team:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
We promote an inclusive culture by embracing diversity in all its forms, at every level of our company, and in the communities, we operate in. We drive Diversity, Equity & Inclusion to enhance our capability and positively impact the broader healthcare industry.
Applications close 14 March 2024 or sooner if sufficient applications are received.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
