Service Desk Engineer L1 (Wfh)

Regular staff events, low billable hours. Fast track your career into Systems/Network Engineering.

L1 Service Desk Engineer | Brisbane, QLD | WFH | $60K-$65K + SUper
About the company;
The business are seeking a driven and energetic IT Service Desk Engineer who wants to progress their career. You will be working with an experienced and well-rounded team providing Level 1 support with the ability to also work on some projects from time to time.
This role is mostly WFH however there will be the occasional requirement to go to a client site for some onsite maintenance.
You will have an excellent phone manner as well as great written communication skills as you will be looking after this business's most important assets, their customers!
About the job;
On a day-to-day basis you will be required to administer support and provide maintenance to:

• Microsoft Windows Desktop & Server
• Microsoft Exchange & 365 administration
• Remote Desktop/Terminal Services/Azure Virtual Desktop
• Remote access and monitoring systems
• Microsoft Azure or AWS

These are not all required and any experience you have will be considered.
To be successful;
In order to be considered for this position you will be required to;

• Managed Service Provider experience is advantageous
• Minimum 1 year of experience as a Level 1 Helpdesk support analyst
• Microsoft stack (Exchange, 365 administration etc)
• Basic network troubleshooting
• Basic VOIP telephone system support
• Have a great attitude, career-driven and is easy to get along with (hold a conversation)

Interesting points;

• Partnering with this business will see you have the opportunity to take on more responsibility such as assisting on O365 migrations
• Work within a friendly and supportive team that run daily meetings and communicates heavily through Teams
• Certifications and training paid for.
• Detailed and thorough onboarding process
• Not focused on billable hours
• Low turnover, in recent years they have had several staff members that have returned back.
• Opportunity for travel
• Internet allowance

Want to hear more? Please send your CV to Ryley at rladhams@humanisedgroup.com or call 0484 546 357