Customer Service Excellence Manager - Water Industry - Global Oem

Opportunity: Customer Service Excellence Manager 

• Multinational Water Control & Valve O.E.M
• Join the National Strategic Leadership team to create a wholistic and aligned powerhouse across all divisions. 
• New Management with an electric drive and contagious passion
• Project! Level Up the Valves & Controls Customer Service Division
• $130,000 - $150,000 +

Work with a team of winners and provide solutions. 

Market Leaders in Metal and Plastic Lined Actuated Control Valves. 

Be surrounded by industry veterans with decades of experience and stand on the shoulders of giants. 

⚡️Actions:

• Lead your internal Customer Service team, provide training, support and cultivate a standard of excellence. 
• Work with the current Customer Service team and lead them from the front in a demonstrative leadership role. 
• Provide high levels of Customer Service and be addicted to adding more value than the competition. 
• Work with your State and National Teams to define a strategy for Customer Service excellence and execute. 
• Engage an active client base and work with clients to solve technical problems, backed by your engineering team.
• Drive the business, take daily massive action and increase activity levels and standards.
• Respond to opportunities to quote & create new opportunities to win project sales & product sales business.
• Work within the team to look for opportunities for business growth and improvement.
• Provide training to staff and drive change, improvements and performance outcomes. 
• Develop, measure, report and act upon performance metrics to continually improve service efficiency,effectiveness and quality to our customers and internal team.
• Establish Customer Relationship Management processes and framework to keep accurate records and document Customer Service actions and discussions.
• Managing and supporting key projects to ensure performance delivery and satisfaction to our customers

Background: 

• Drive, passion, integrity, a passion for your career and making an impact. 
• 4+ Years Technical Experience with fluid dynamics, water meters, control valves, flow systems, instrumentation, mechanical products. 
• Ideally understanding of B2B, B2C within Water, Mining, Irrigation, Oil & Gas.
• Proven ability leading teams with empathy and passion. 
• A sound knowledge of human behaviour the ability the lead and influence. 
• The ability to work 360 with full autonomy with no micromanagement.
• Excellent communication skills.
• You need to set a new standard and hold yourself and your team to these standards - be accountable & love taking responsibility. 
•  A great communicator and a TOTAL team player. 

Base salary $120,000-$150,000 - The package is open as this role will be based on the persons abilities, skills and ambitions. 

If you have sales, managerial or technical experience with Water Valves, Oil & Gas Valves, Water Controls, Mining Pumping, Agriculture, Irrigation, Pumping, Water Pumping, Mining Valves, Control Valves, Commodity Valves, Safety Valves or Pressure Relief Valves - Connect with me on LinkedIn or apply as I will have other opportunities that will suit you.  

Let's work together to take your career to the next level…

Marianne Paterson 

Global Talent Strategies 

One of a kind kinda company - here we grow! ⚡️