Customer Service (Lending Trainee)

Are you an Experienced Customer Service Professional looking for your next big challenge? Are you highly focused, clear-thinking and well organised? Are you looking for a career, not just a job? 

About Us

Ume Loans is a well established business that kicked off back in 2009. At the heart of our business is helping customers obtain loans even if they don't fit the traditional bank criteria. 

No experience in the finance industry? Don't stress. We have a very structured ongoing training and support program ready and waiting for the successful new team member.

Is this you?

• You have a minimum of 2 years Customer Service call centre experience.
• You are tech savvy and your previous Customer Service experience has had you working within fast paced customer focused roles.
• You thrive in a fun, dynamic team office environment. 
• You are emotionally intelligent and your strong communication skills allow you to be able to show empathy towards another person's situation easily.
• You are a confident contributor to a collaborative team environment.
• You show willingness to go above and beyond for your customers and colleagues.

A Little Bit About the Role

• You'll become part of a highly collaborative team that make a real difference in people's lives every day right across Australia.
• You will support our experienced team of Lending Specialists at various points in our loan process, including loan document preparation and compliance.
• You will be handling inbound and outbound calls to help customers with their general loan enquiries.
• You'll be a point of contact for our large current portfolio of clients to continue to build our relationship with the client and to ensure that we remain their first choice for loans now and into the future.
• As our team highly values collaboration, this role is only offered as an office based role working from our business suites located in Maroochydore.

You Could Be Enjoying These Job Perks

• Only work Monday to Friday, 8:00am to 5:30pm. (Week-ends are for relaxing)
• Our team can also enjoy an extra 12 fully paid Wellness Days off per year on top of their normal annual leave entitlements. (Yep, we value hard work as well as a great work life balance)
• Enjoy your Birthday RDO every year to do whatever you want.
• Unlimited quality coffee and tea along with other healthy treats.
• We have monthly team challenges, that when reached sees our team dine out regularly at quality restaurants and more.
• We also take the time to recognise the hard work of individuals in our team every month which can see you win prizes that support local businesses.

Top 5 Reasons to Join our Growing Team

1. We are a well established company and we've worked tirelessly over the years to build a highly respected national brand in our industry from right here on the Sunshine Coast.
2. You will be provided full training and support, plus you'll be given the opportunity to personally grow and increase your skills and experience.
3. We have created a highly collaborative team culture within our business that is regarded by many as the best in the industry.
4. Our team only work with highly qualified customers that are looking for a loan right now.
5. The business experiences available to you are abundant and we reward high performance, loyalty and people who are willing to go the extra mile!

Career Pathway

A successful career with us would involve you being willing to take on personal and professional development. Given that you are successful in the role and have a desire for your own personal growth, there are opportunities to progress through our proven development pathway. 

One of our pathways starts with you as a Customer Care Consultant before becoming a Trainee Lending Specialist, then moving into being a fully qualified Lending Specialist. From there the natural progression for our team is into a role as a Senior Lending Specialist (mentoring others) before leading a team of their own in one of our divisions. 

If you are willing to work hard and stick at it, the career opportunities are abundant with Ume Loans and our associated businesses. 

Do You Want to Go to the Top of the List?

Here is a hot tip for you. Due to the high volume of applications that we receive from people wanting to join our team, any application sent without a Resume and Covering Letter addressing our opportunity, including the two points below in the “Next Step” will be disregarded. 

So, if you really want this role, we encourage you to invest some time in making sure that you prepare a cover letter that accurately answers the two questions below.

Next Step

Please send your Resume and Cover Letter addressing:

1. What has attracted you to this role?

2. Why do you feel this is the right opportunity for you?

Interview Timing

We are hiring now, so don't delay your application.