AddressCustomer Service Representative
Austdac specialises in mining and material handling solutions. We are a leading global supplier of conveyor monitoring, control, and communication systems. Austdac offers our customers a wide variety of services both in our accredited Repair Centre and onsite. We are committed to providing quality products and services that will meet and exceed our customer expectations. We provide services relating to communications, gas monitoring systems, safety equipment, intrinsically safe lighting, power supplies and conveyor control equipment to coal mines and general industry in Australia and around the world.
Our Customer Service team is looking for a self-motivated and customer focused team player to join our team.
Reporting to the Customer Service Manager, your duties will include:
- providing exceptional Customer Service and support as the first point of contact for customers through incoming phone calls and emails
- processing customer purchase orders and repair requests
- providing accurate and complete pricing quotes to customers regarding products and services
- maintaining customer accounts by regular phone and email contact
- monitoring and following up customer orders to ensure they meet delivery timeframes
- working closely with the sales team to provide support and opportunities
You will have:
- previous experience in a Customer Service role
- excellent communication skills both written and verbal
- demonstrated experience using computers and various software applications
- excellent time management and organisational skills
- ability to work well as part of a team
- ability to adapt to changing situations in a calm and professional manner
Benefits:
- attractive salary
- full training provided
- weekly lunch and learn sessions
- opportunity to grow with the business
