Customer Service Officer

Moree Plains Shire Council is seeking a highly motivated individual to work within our Finance Team as a Customer Service Officer

Permanent Full-Time– 35 hours per week (with the option to work part-time)

• Location - Moree
• Attractive Salary ranging from $1,088.80 up to $1,248.95 (PLUS Superannuation) depending on qualifications and experience
• Salary packaging options
• Rostered day off every 3 weeks - an extra 17 days off a year!

ABOUT THE ROLE

As a Customer Service Officer you will be required to provide prompt, efficient and effective service to both external and internal customers of Moree Plains Shire Council to achieve a satisfactory outcome to all matters raised. Positions will also be required to collect all monies due to Council by way of rates, charges, contributions, fees and subsidies legitimately recoverable by Council and maintain the integrity of Council's banking and receipting functions.

Salary and conditions will be in accordance with the Local Government (State) Award 2023.

For more information on the position, download the position description found on Council's career page.

ABOUT YOU

Council is looking for someone who has the following qualities, experience and/or qualifications:

• Certificate III in Business Administration or equivalent. (Administration). (Applicants who do not hold this qualification are encouraged to apply but will be required to commit to such qualifications upon commencement). 
• Relevant work experience in a Customer Service role with a willingness to commit to further training and development as required.
• Excellent communication skills, with a strong Customer Service focus.
• Good analytical skills with demonstrated ability to determine outcomes and prioritise issues.
• Self-motivated, with the ability to work both as a team member and unsupervised.
• Well developed level of literacy, numeracy, problem soving and record keeping with the ability to clearly communicate and translate technical or numerical information to a diverse range of people.
• Demonstrated proficiency in Microsoft Office Word and Excel packages.
• NSW Criminal History check

BENEFITS OF WORKING FOR COUNCIL

• Long service leave after 5 years of employment.
• Flexible working arrangements with a rostered day off every 3 weeks - an extra 17 days of a year!
• Salary packaging opportunities to maximise take home pay
• 11% employer contribution to superannuation.
• 4 weeks annual leave with the ability to purchase additional annual leave.
• 15 days sick leave.
• Educational assistance for career development.
• Subsidised corporate wardrobe.

This position closes at 11:59pm Wednesday 10 July 2024.

Further information regarding the online application process may be obtained by contacting Council’s Human Resources Team on (02) 67 573 *** or via email ****@mpsc.nsw.gov.au

Our commitment to safety:

Moree Plains Shire Council is committed to safety. A pre-employment health check and a three-month probationary period apply to all positions. All employees are subject to drug and alcohol screening at the pre-employment health screening and random testing will occur throughout the probationary period.

Moree Plains Shire Council is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.