Customer Service Officer

Multiple part-time and full-time roles available for an immediate start and in late 2025Salary is $59,497 base, plus up to 15.4% superannuation (this amount is pro-rated for part-time)Permanent positions, based in Traralgon, Victoria (approximately 2 hours east of Melbourne)A future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all Australians. We value a service orientated focus and being open to challenging the way things are done.The teamThe ASIC Registry administers more than 30 legal registers. The two largest, the Companies and Business Names registers contain the details over more than 3.2 million companies and 2.7 million business names. These registers are the official source of information about business names, companies and other professionals, registered or licensed to operate in the Australian economy.The roleWe are seeking client focused individuals to fill multiple roles.As a Customer Service Officer at ASIC, you'll respond to enquiries from business and other users of the ASIC Registry services to enable businesses to operate in Australia with transparency and accountability.You will build and sustain positive client relationships and exercise good judgment when resolving enquiries, providing accurate advice and information. You'll use high attention to detail when maintaining the integrity of client records and be responsive to changing priorities in a telephony-based environment.You will work collaboratively within your team and share knowledge to enhance team capability and customer experience. You'll interact with clients through multiple communication channels including telephone, paper, webchat, email and online portals.About youWe are looking for someone who will bring a growth mindset and enjoy interacting with people to solve their enquiries in service orientated environment.The successful candidate will enjoy learning, using technology and be a self starter willing to strive to achieve ASIC service standardsYou will need to demonstrate strong literacy skills, attention to detail and core values of personal accountability, professionalism and team work.About ASICASIC is Australia's corporate, markets, financial services and consumer credit regulator. Our vision is for a fair, strong and efficient financial system for all Australians.A future with ASIC means that your work will contribute to achieving ASIC's vision.ASIC is an equal opportunity employer seeking people who want to make a difference. ASIC is committed to a diverse and inclusive workplace where the very best talent in Australia chooses to work. Applications from people of all ages, cultural backgrounds, abilities, LGBTIQ+ identity, and people of Aboriginal and Torres Strait Islander decent are encouraged to apply.To work with us, you need to be an Australian citizen, and be prepared to complete an ASIC Suitability and Baseline Assessment which is issued ASIC's Security team.View the position description for more information or click ‘apply' to start your application.Please indicate your preference for an immediate start or late in 2025.Applications for this role will close at 11:59pm on Friday, 17 May 2024.