Customer Service Officer

We are looking for a suitably qualified Customer Service Officerto join the team. You will be responsible for providing a positive Customer Service experience as first point of contact to Council’s customers, completing a vast variety of enquiries, request and payments at the front counter and call centre. The Customer Service Officer is also involved with and responsible for the completion of administration tasks, project work, process improvements and implementation of procedures and systems.

The successful applicant will have:

• Demonstrated abilities to work in a fast-paced changing environment with a willingness to act as a positive change agent.
• Proven experience and knowledge of cash handling, balancing, and receipting skills.
• Proven time management skills with the appropriate written and verbal communication skills to be able to meet deadlines under conflicting pressures while being committed to meeting customer expectations.
• Ability to listen, decipher and research to provide authoritative advice to customers efficiently and professionally.

Qualifications required:

• Certificate III in Business or similar relevant qualification.
• Minimum of 2 years’ experience in a Customer Service environment.

Position Hours: Fixed Term until 9 March 2025 - Part-time 50 hours per fortnight. (Monday, Tuesday, and Friday, 8:15am – 5:25pm). This position has the ability to work up to full-time 75 hours per fortnight when required. At the end of the fixed term there is an option for this position to convert to a casual position.

Salary range: $60,414.94 to $66,364.86 plus superannuation (pro rata for part time positions)

For further information on this position, contact Gabrielle Bowring, Coordinator Customer Service on (03) 6216 6800.

GCC Employee benefits:

• 14.5% superannuation (OTE)
• 9 day fortnight (Rostered Day Off) with full time positions
• Glenorchy City Council’s Enterprise Agreement 2021
• Free parking
• Corporate Banking Benefits
• Corporate discounts on gym membership
• Corporate offers on Private Health Insurance
• Flexible Working Arrangements
• Paid Maternity Leave
• Learning & Development opportunities
• Annual wage increases
• Mind Body Spirit Committee (Values, Health & Wellbeing, Social functions)
• Access to Employee Assistance Program services
• Low interest personal loans (Local Government Authority of Tasmania)

How to apply: Applications for this position must be lodged on this site or on the Glenorchy City Council website www.gcc.tas.gov.au- Careers page.

To be considered for this role, all applicants must:

• Address the key selection criteria in the Position Description
• Provide a current Resume
• Provide a current National Police Check prior to employment

Applications close at 8pm on Sunday 3 March 2024

To apply online, please click on the appropriate link below.