Customer Service Officer

• Busy and rewarding role  - administration, reception, Customer Service
• Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits
• Birthday Leave
• Keswick location, modern office

Cabrini Technology Group is a leading and fast growing independent provider of specialist technical services to the healthcare, government and enterprise sectors. Cabrini Technology Group is a wholly owned division of Cabrini Health Limited which also owns and operates private hospitals, rehabilitation and palliative care facilities. Cabrini Technology Group currently has a staff of around 500 located throughout Australia and New Zealand. It shares the mission and values of Cabrini Health Limited and operates as a not for profit organisation.

ALTER is one of the primary providers of assistive technology services and currently operates Australia wide. ALTER, as an operating division of Cabrini Health, strives to deliver the highest levels of service to its extensive client portfolio, by offering excellent value for money whilst providing an invaluable service to the community. ALTER currently has a vacancy for a Client Service Officer, based in Keswick.

Examples of assistive technology includes powered and manual mobility aids (such as wheelchairs and electric scooters), hospital beds and operating tables, patient lifting equipment, alternating air mattress systems and patient transport and care equipment.

The Role

The role is for a mature minded, reliable and enthusiastic person with a passion for providing excellent Customer Service.

The position is busy and rewarding, responsible for providing high levels of service to customers, service technicians and managers, both on the telephone and face-to-face.

The role includes:

• Reception/Customer Service;
• Entering customer equipment repairs and logging service calls into the system;
• Administrative duties;
• Liaison with managers and service technicians regarding repairs and service updates to customers.

The ideal candidate will:

• Have excellent communication skills and a courteous telephone manner;
• Have proficient computer skills including the Microsoft Office applications;
• Have sound data entry and problem solving skills;
• Thrive in a busy environment;
• Be highly organised and self-motivated;
• Enjoy working in a close-knit, supportive team;
• Be able to demonstrate the ability to provide the highest level of Customer Service.

Knowledge of medical equipment would be an advantage, but is not essential. Previous experience in the assistive technologies area would be very highly regarded.

This is an exciting opportunity to develop new skills as part of a growing national organisation while undertaking a role that provides a better quality of life for those in the community.

A base salary, including the benefits of salary packaging, will be offered, dependent on relevant or similar industry experience.

To be eligible to apply for this position you must be an Australian or New Zealand citizen or hold an appropriate Australian work visa. Ineligible applicants will not be considered. All new employees are required to be vaccinated against COVID-19 as a condition of their employment. Vaccination evidence or certification of a valid medical contraindication to a COVID-19 vaccination must be provided prior to the commencement date.

The successful applicant will be required to undergo a Police Check and NDIS Screening.

Please note that, due to the anticipated high number of applications, only short-listed applicants will be contacted.