Address Contract Type:
Full Time
Location:
Rosebery - New South Wales
Industry:
Call Centre & Customer Service
Contact Name:
Sophie Kelly
Contact Email:
SophieK@coxpurtell.com.au
Contact Phone:
0292203400
Date Published:
23-Feb-2024
Customer Service Consultant
$75k + Super
ROSEBERY – 2018
Free parking
Full-time | Office based
Cox Purtell is currently working with a leading packaging company – with over 40 years in the industry, who are seeking a dedicated and customer-focused individual to join their team as a Customer Service Consultant. As a family-owned company, they place a strong emphasis on their people.
Role Overview:
Play a pivotal role in providing exceptional Customer Service (B2B), processing stock requests, and resolving customer queries. This position also involves some office administration and ad-hoc office management duties.
Key Responsibilities:
Answer phone calls promptly and professionally addressing customer enquiries (low volume).
Process orders accurately (quoting, entering, processing, sending documentation) – day to day operations.
Process all incoming purchase orders.
Courier freight tracking and customer follow up.
Excellent verbal and written communication is key – regularly liaise with suppliers, customers and interna teams.
Perform general administration duties and maintain records for Customer Service activities in SAP.
Liaise with logistics and supply chain teams to manage stock requirements.
Skills & Experience:
Extensive Customer Service experience, preferably in a sales environment.
Industry-specific experience is required – FMCG/Consumer goods/Packaging
Excellent oral and written communication skills.
High EQ – must be a people-person
Proficiency in Microsoft Office applications and experience with SAP
Strong attention to detail.
Ability to multitask and manage time effectively.
