It Help Desk Officer

• Access to our fantastic salary packaging, maximize your take home pay!
• Full time | Hindmarsh location.
• Personal and career development opportunity.

Do you thrive on putting people first, possessing a knack for technology, and a genuine desire to provide assistance and support across all IT matters?

We're on the lookout for an IT Help Desk Officer to join our collaborative team, providing comprehensive IT support to all members of our organization, ensuring seamless and efficient job performance.

• Deliver IT support to staff, assisting with onboarding / offboarding and tackling a diverse array of tech-related inquiries and tasks.
• Provide assistance, addressing a wide range of IT-related requests encompassing desktop computers, printers, software, telephony, and network issues.
• Promptly identify and escalate complex problems requiring specialized expertise.
• Handle incoming calls and emails from internal staff with efficiency, accurately logging and managing issues.
• Expedite the resolution of hardware faults and software configuration problems by collaborating with relevant suppliers as necessary.
• Diligently investigate and resolve IT errors, data inconsistencies, and other queries.
• Contribute to the maintenance of ICT equipment, asset management, and record-keeping procedures.
• Support end users and staff in utilizing IT systems through comprehensive training initiatives.
• Provide professional support to staff, demonstrating unwavering dedication to promptly resolving IT challenges.
• Prioritize proactive customer communication and maintain regular contact with stakeholders.
• Provide a customer-focused approach across all business operations.
• Ensure that customer outcomes remain the focal point of decision-making processes.
• Cultivate an inclusive, diversified, friendly, positive, and engaging organizational culture.

• Demonstrated proficiency in delivering outstanding support within a service desk setting.
• Exceptional customer service aptitude and strong communication abilities.
• Proficiency in security administration, Microsoft suite and Hardware / Office equipment set up.
• Familiarity with Microsoft server and system technologies, alongside backup and disaster recovery methodologies.
• Ability to collaborate effectively within a team environment, aligning with AnglicareSA's organizational values.
• Information Technology related qualification (or related experience)

Please click on 'Apply' and submit your application by the 11th of June 2024.

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

We do not accept applications via email; for more information, please contact: Claire Mcnab, Recruitment Business Partner at ************@anglicaresa.com.au     

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.

YouBelong@AnglicareSA

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.