Customer Service Officer

Customer Service Officer

• Multiple full time, fixed term positions (open to part time)
• Geelong office location, with flexible hybrid working
• Competitive salary $76,928 plus superannuation
• Annual bonus and salary packaging options

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Right now, we’re seeking Customer Service Officers who will play their part in this shared purpose. Who’ll bring their authentic selves to work, demonstrate compassion and care, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners.

About the role

An extremely rewarding phone based role, primarily responsible for providing a high level of Customer Service to TAC clients as well as health providers. This role will see you being a key point of contact to TAC clients involved in transport accidents. Utilise your empathy and understanding of proactive call management to ensure our clients receive best service.

What we’re looking for

Demonstrated Customer Service Experience

Deliver high quality Customer Service within a dynamic environment through phone based work. Utilise your skills to communicate with empathy, set service expectations and determine the root cause of a problem for prompt resolution.

Positive Team Player

Join a highly collaborative and supportive workplace, make your contribution to the ongoing success of the team.

A Drive for Success

A demonstrated ability to work within a structured schedule and in a KPI/ target focused team. We strive for best outcomes for Clients and employees, further champion our success.

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Customer Service Officer you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be well looked after 

Your wellbeing is our priority. Take advantage of our in-house GP and extensive health initiatives. To suit and support your life, flexible working is encouraged.

Grow your career

We’re committed to your personal and professional development. Find your passion and grow your career with study leave and volunteer days.

Ready to put care in action?We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a phone screen or an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact People, Culture & Engagement on (03) 5225 7*** for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 21 April.

If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at ***************@tac.vic.gov.au. If over the phone is better for you, our number is (03) 5225 7***.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles.

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

This role will require you to have a valid Working with Children Check.