Customer Service Officer

Company Description

Powered By Plants is a company that specializes in innovative plant-powered brands, with a focus on making a difference for the planet. Our products include Prana On, celebrating ten years in 2024 providing natural nutrition and body balancing products to help customers look, feel, and perform at their best. We are dedicated to making a positive impact on our customers, employees, and the planet.

Role Description

This is a part-time (potentially full time) on-site role for a Customer Service Officer. The role is fast paced and constantly changing (read Hectic) role. 

The Customer Service Officer will be responsible for ensuring customer orders are entered timely, providing support and answers to customer queries, both online and over the phone and creating positive customer experiences. The role requires on-site attendance and hours can be flexible to fit both the applicant and the company and is located in Varsity Lakes, QLD.

Requirements

• Minimum 2 year previous experience in Customer Service roles
• Quick and accurate data entry skills
• Interpersonal Skills, including strong communication and active listening
• Customer Service, including the ability to handle customer inquiries, complaints, and provide support
• Attention to detail and problem-solving skills to resolve customer issues efficiently and effectively.
• Ability to work autonomously, in a small team environment
• Fluent in English

Please only apply if you meet the above criteria, addressing each of the requirements and your experience in a cover letter.