Customer Service Officer

Position No: 029/2024
Work Type: Permanent - Part Time
Two (2) Permanent
Part-time positions
(1 x 48 hours per
fortnight)
(1 x 40 hours per
fortnight)
Are you driven by the opportunity to work for a thriving
regional City committed to organisational excellence?
Are you ready to apply your knowledge and background to
exciting new challenges and learn from the best?
We work together with you to create a culture based on
respect, trust and inclusiveness.
We embrace flexible working conditions and are always open
to discussing your individual requirements.
Imagine a future with us
The City of Mandurah (CoM) is one of the main cultural
ambassadors and project leaders for Mandurah. We not only support
and empower local businesses, create local jobs and opportunities
but foster innovation and creativity in enterprise whilst
considering the impact to our beautiful environment. We are
woven by waterways (gabi), a city with a village heart (mandjoo
koort).
At CoM, we look out for one another; prioritise respect, are
fair, look after your development and wellbeing; foster an
inclusive culture and embrace diversity in all forms. We’re
committed to continually building a safe and respectful workplace,
where all our people feel appreciated and accepted and achieve
their full potential. Every day, your work will make an impact that
matters, while you thrive in a dynamic culture of inclusion,
collaboration and high performance. At CoM you will find unrivalled
opportunities to succeed and realise your full potential.
Our Customer Service Team is looking for:
Two (2) talented and enthusiastic individuals to join our team
located at the City’s Administration Building on a permanent
part-time basis. You will be part of a dedicated team
providing a professional, dynamic, engaging and customer focused
service to the community.
These roles include working in both a busy Contact Centre
environment and at the City’s Administration Counter where
you will be required to resolve customer queries and work as part
of a small team of staff who work to tight timeframes.
You will need high level communication and interpersonal skills,
dedication to providing excellent Customer Service, a positive and
methodical work ethic and proficiency in general computer
use. You will undertake various administrative and customer
service tasks.
What impact will you make?
You are friendly, supportive and actively listen to the
needs of others.
You enjoy working with people, can build strong
relationships and are open to the opinions of others.
You set challenging but realistic goals, reflect and learn
from experiences and problem solve to get the job done.
You have a welcoming and respectful Customer Service
disposition when dealing with both your internal and external
customers, our community.
Ability to “think outside the box” and be
flexible in the delivery of services to meet our
community’s evolving expectations.
What you will bring to the team
Certificate III in Customer Contact or equivalent
qualification.
Experience in a Contact Centre environment
Substantial experience in a direct Customer Service
role.
Sound oral and written communication skills
High level of integrity and demonstrated ability to work
within a team
Well-developed organisational, time management and
problem-solving skills
Ability to prioritise and work in a very busy work
environment
Demonstrated numeracy, cash handling and cashiering
skills
Ability to manage sensitive material and issues in a
confidential manner
A current unrestricted “C” class national
driver’s licence
A current National Police Clearance
Ideally, you will have previous experience working in Local
Government
The finer details
These permanent part-time Level 4 positions attract a pro-rata
salary range of $75,419 to $81,093 gross per annum, dependent on
qualifications and experience. We are committed to creating a
diverse and inclusive workforce. All qualified applicants will
receive consideration for employment regardless of their
background, identity, experience, ability or thinking style, and if
you need assistance during the application process for
accessibility reasons this is available upon request.
Sound exactly like the sort of role for you? Great! To apply
please visit our Careers page at www.mandurah.wa.gov.au.
For further information or any enquiries, please contact Diana
Pollard on (08) 9550 3***. Applications for this position are open
until a suitable pool of candidates is received.
This means the vacancy may close without notice. If you are
interested in this position, we highly recommend you apply as soon
as possible.
Why work with us?
You will be working for the City of Mandurah, an employer of
choice and one of Western Australia’s fastest growing local
authorities. Our vision at the City is “Woven by waterways, a
City with a village heart” and all our employees instil the
values of connected, integrity, excellence, courage and
innovate.
There are many advantages in working for the City,
including:
A fair salary – enjoy great work conditions including
salary sacrificing options.
Access to free staff parking and less than 50 mins to Perth
by train and car.
Superannuation Guarantee Contributions (SGC) payments with
matching additional contributions made by the City in
accordance with the City’s Enterprise Agreement.
Health & wellbeing initiatives, including free
recreation centre membership.
Discounted medical insurance
Learning and Development opportunities to fuel your
amazingness and take your career to the next level
Flexible working hours including 9-day fortnight, 19-day
month and working from home options
Transparent performance framework – approach your
work with confidence in how you're tracking, working to
professional development plans agreed on by you and your line
manager.
Generous leave entitlements – provisions for many
forms of leave; including annual, personal/ carers, parental,
study, cultural, domestic violence, compassionate and
bereavement leave.
Employee Assistance Program support – you are
encouraged to use this free short-term, confidential
counselling service if you're experiencing emotional stress,
relationship problems, conflict with others or personal issues.
It is also available for financial counselling and retirement
planning.
A vibrant Employee Reward & Recognition Program
Did we mention Study Assistance, a social club, corporate
uniform and much more!
Casey Mihovilovich Chief Executive
Officer
Attachments:
- Customer Service Officer - Customer Connect Level 4 - Position Description.pdf