Customer Service Officer Full Time

• $65,295.26 to $79,442.55 p.a. plus superannuation 
• Permanent Full Time –35 hours per week
• Modern harbourside offices with beach and garden surrounds

About us

Woollahra is an area steeped in natural beauty and heritage appealing to residents, businesses and visitors who enjoy its many parks, waterfront locations and historic buildings. Our people come from a diverse range of backgrounds and professions creating a dynamic workforce of over 400 staff members.

About the role

We have a rare opportunity for an enthusiastic and experienced Customer Service Officer to join our team on a permanent Full Time basis, for 35 hours per week.

The main responsibilities of this role will be to resolve customer enquiries in the call centre, by email and face to face at the front counter, as well as carrying out various administrative tasks and assist with basic law enforcement matters.

About you

Along with your proven experience in providing quality Customer Service in a similar complex environment, your friendly nature, willingness to perform as part of a team and strong communication skills will ensure your success in this role. You will have:

• Proven experience in the delivery of Customer Service in complex customer environments
• A commitment to excellence in Customer Service
• Excellent written and oral communication skills in dealing with customer contact situations
• Proven call centre experience
• Proven experience in customer request Management Systems
• Proven experience in navigating internet based systems to gather relevant information in a timely manner
• Proven experience in conflict resolution, decision making and problem solving 
• Familiarity with Microsoft Office Suite and various databases
• Excellent attention to detail, accurate data entry and keyboard skills
• A high level of flexibility/adaptability and initiative to handle multiple diverse tasks and work as a team player with a customer focus
• Demonstrated commitment to Equal Employment Opportunity and Work Health & Safety principles

Desirable Criteria

• Front counter experience, cash handling and security awareness
• Ability to effectively organise and prioritise workloads
• Experience in the Authority Property System, CRM, HPE Content Manager, GIS and Outlook
• Experience in Local Government and a good understanding of local government policies and practices

What’s in it for you?

We promote equal access to opportunities within the organisation and we pride ourselves on creating a safe and engaging working environment.

We are dedicated to looking after our staff, because if we look after our people, we will be better placed to look after our community.

Eligible staff will be entitled to some of the following benefits:

• Subsidised gym membership through Fitness Passport with access to 810+ fitness facilities
• Generous personal leave provisions (E.g. Long Service Leave after 5 years’ of continuous service, Parental Leave, Health & Wellbeing Days, Study Leave)
• High quality training and development opportunities 

How to apply

• Apply online by clicking the link below.
• You will be asked to demonstrate how you meet each of the selection criteria.
• If you have a separate statement addressing the selection criteria, please upload it as a cover letter and simply refer to it in the online questionnaire.
• You will be able to upload 2 documents only.
• For information on applying for Council jobs, please refer to http://www.woollahra.nsw.gov.au/council/employment/recruitment_and_selection_process
• For further information about the role, please contact Anthony Crimmings - Manager Customer Experience - 02 9391 7***
• Our preference is for applications to be submitted online, however, we will accept hard copy applications addressed to Human Resources, Woollahra Council, PO Box 61, Double Bay, NSW, 1360.

CLOSING DATE:   11:59PM on Sunday, 31 March 2024

Woollahra Council is committed to responding to its responsibilities under the Work Health and Safety Act 2011 in undertaking all measures that are reasonably practical to ensure the health and safety of all our workers. As of 1st December 2021, new employees must be fully vaccinated (minimum two doses) with an approved COVID-19 vaccine and provide evidence seven days prior to commencement.

Should an applicant indicate that they wish to seek an exemption on medical or other grounds, they will need to provide evidence of their circumstances such as an accepted certified medical contraindication.

Woollahra Council is an equal opportunity employer dedicated to providing a working environment that embraces and values diversity and inclusion.

We are committed to reconciliation and strongly encourage Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.  

If you have any support or access requirements, we encourage you to advise us at time of application.