AddressAbout OlympusTech
Olympus Technology Services is an Australian owned IT Services business headquartered in Macquarie Park, Sydney. We are a dynamic and rapidly growing business, focused on technical excellence and a deep understanding of our customers' needs. We have a team of highly skilled and experienced engineers and consultants that design, build and support key technology solutions for our clients across industries including healthcare, manufacturing, utilities, education, government, construction and transport.
About this role
- We have an opportunity to expand our Customer Service and Sales Administration team in Sydney, working from our head office in Macquarie Park.
- Be the friendly face of our company! Handle incoming calls and emails from both new and existing customers. Address their needs promptly and professionally.
- You'll have a Customer Service focused attitude and will want to deliver consistently positive interactions with our clients.
- Work closely with our Inside Sales Team, supporting them by generating quotes, processing orders, and assisting with sales-related tasks. Your attention to detail will be key in ensuring accurate pricing and timely responses.
- Use your analytical skills to identify patterns and suggest process improvements. Be proactive in resolving customer concerns.
Required skills & experience
- Previous experience in an IT sales or account management role.
- Demonstrated experience in building and maintaining customer relationships, across key stakeholders and functional groups.
- Have a demonstrated understanding and/or working knowledge of the technologies we deploy, sell and support.
Desirable qualifications
- Knowledge of Service Desk software logging system (Service Now, Remedy, ConnectWise).
- Customer Service or Account Management experience
- Degree or Associate Diploma from a recognised University
- Have clear, excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Reflect the core values of our business: equality; diversity; inclusiveness; and social responsibility.
- Can work effectively and independently, with colleagues, partners and customers
- Have a collaborative and open-minded temperament, willing to learn and acquire new skills
Key Responsibilities
- Provide first level response and triage of incoming customer queries, directing them to appropriate teams for resolution.
- Assisting our Sales team to support quoting and ordering tasks.
- Understand customer priorities, goals and business outcomes, so that you can help them navigate through.
- Understand our customer Agreements and Services and ensure they provide the value intended for our customers.
- Track, analyse and use metrics that align with Customer Success goals for onboarding, consumption, adoption, retention and satisfaction.
Place in the Business
As a Customer Service Officer, you’ll be an integral part of our Customer Service team. Your role directly impacts customer satisfaction and contributes to our overall success.
- Reporting to the Customer Service Manager, this role is part of the OlympusTech Customer Service Team.
- You will work with other experienced and skilled technical team members to successfully deliver projects and services for our clients.
- Working closely with our Sales Team to ensure timely responses to customer enquiries, quotes and order processing.
Other Details
- Additional training and certification opportunities as part of the role.
- Remote work and flexible hours are standard practice.
- After hours and weekend work may be required.
- All leave and entitlements as per statutory Australian laws.
- As we work with government agencies and aged care providers, if successful you may need to undergo a National Criminal History check and provide proof of recent Influenza and COVID-19 vaccinations.
