Customer Service Officer - Holmesglen Assist

Job DetailsCustomer Service Officer - Holmesglen Assist

• Join a purpose/value driven organisation making a positive impact
• Career development opportunities, and a supportive work culture
• Drummond Street Campus - onsite parking

THE OPPORTUNITYSalary: $57,369 - $61,947 per annum pro rata + 11% super (depending on qualifications and experience).
Time Fraction: Full Time, 1.0 EFT.
Location: (Chadstone) Drummond Street campus.
WWCC: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
Police Check: Appointment to this position is dependent on obtaining a Police Check.
Position Status: Ongoing appointment, with a 6-month qualifying period.Holmesglen’s Registrars Department is looking for a Customer Service enthusiast to join their social and supportive team. As a Customer Service Officer, you will be responsible for finalising student enrolments, assessing student’s eligibility for government funding and/or student HELP loans, delivering excellent Customer Service and other administrative tasks in a busy Customer Service environment.The Registrars department is a supportive, collaborative, inclusive, team environment where you will be given the tools to be successful. All they ask for in return is for the successful candidate to be willing to learn, to be adaptable to any given situation and join in on group actives with a can-do attitude.ABOUT YOU

• Diploma of Business Administration or similar tertiary qualification in business, administration or related field.
• Customer service and office administration experience including document management, as well as dealing with a broad range of people, face to face, telephone and email.
• Demonstrated excellent interpersonal and written and verbal communication skills and a demonstrated ability to relate professionally to both internal and external stakeholders.
• Ability to coordinate workflow, prioritise work tasks effectively and work under pressure while maintaining a high level of accuracy and attention to detail.
• Ability to manage challenging service interactions.

ABOUT USHolmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.OUR COMMITMENT TO YOUHolmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.We provide our staff with:

• Employee Assistance Program
• Wellbeing programs
• Professional and career development opportunities
• Onsite parking and close proximity to public transport
• 14 weeks paid parental leave
• Flexibility to achieve work life balance
• Opportunities for all

We commit to respond to every applicant.Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.TO APPLYFor further information relating to this opportunity and to view the position description, please .All applicants must attach a Resume and Cover Letter addressing the Key Selection Criteria (located on the last page of the Position Description). Please note, incomplete applications may not be considered.Applications close at 11:59 pm Wednesday, 17th April 2024Like to know more? Please contact Dominic Thorsen, Manager Student Administration, 03 9564 6201 and/orFor application queries, please contact .If you require specific support to apply for this position, please contact the Human Resources Department on 03 9564 1813 and we will work with you to identify the best way to assist.
Job Ref: MM000295
Submitted: 03-04-2024