Address
Form of workLocation: Bayswater (Melbourne) or Macquarie Park (Sydney)
Tenure: 12 months
Our Client
Our Client operates in the Healthcare, Life Science and Electronics industries. For more than 350 years and across the world they have passionately pursued their curiosity to find novel and vibrant ways of enhancing the lives of others.
About the Role
The Customer Success Representative is responsible for the maintenance and interaction of ‘LongTail’ accounts not proactively managed by the commercial organization; new customer nurturing; lead qualification; eShop onboarding and training; customer ‘self -serve’ support and assisting the office-based organization.
The ideal candidate will be able to work in a high demand environment, able to follow processes but incorporate decision making for customer nuances and dedicated to providing a quality customer experience. The candidate should be highly collaborative, agile, adapt quickly and adopt new ideas.
Who you are
• Bachelor’s Degree in Biology, Chemistry or Business preferred
• Previous experience of 1-2 years in Customer Experience (B2B) is required
• Demonstrate strong interpersonal, written and verbal communication skills
• Demonstrate ability to work in a matrixed organisation inspiring teamwork to achieve results
• Must be digitally savvy and social
• Must be a team player as well as being able to work autonomously
• Demonstrate ability with various sales tools and technology, including but not limited to: Microsoft Office software, Salesforce.com (SFDC), Eloqua, Redox-Flux, LinkedIn Sales Navigator or other social platforms.
What we offer: Our Client seeks curious minds that come from a broad range of backgrounds, perspectives, and life experiences. This organisation celebrates all dimensions of diversity.
