Customer Service Officer

• 2 x Permanent Full Time Positions Available
• Band 4 ($72,499) plus 11% Super plus monthly Accrued Day Off
• Footscray, Melbourne.

About Us

Maribyrnong City Council is undergoing significant change in population growth, redevelopment, and a transitioning economy is leading to an influx of new residents, businesses and opportunities. Maribyrnong is becoming a sought after residential area and a destination for foodies.

The Opportunity

We are searching for two new Customer Service Officers! This exciting opportunity will provide the right people with the opportunity to work with a customer focused team to deliver exceptional customer experiences.

Be part of a team of dedicated Customer Service professionals to provide a high level Customer Service experience to the Maribyrnong community with a focus on first-point resolution.

Key Responsibilities

• Deliver customer focused, accurate and timely information/resolutions in easy to understand terms via telephone, face to face and online.
• Provide and support a first point resolution service model through varied contact methods on behalf of Council and various departments.
• Contribute to customer focused improvement initiatives, projects and services that address identified needs and improve the customer experience.
• Monitor existing systems, databases and procedures to provide correct and up to date information on customer requests, enquiries and responses.

About You

To be considered for this role, you will have the following:

• Experience in the provision of high-level Customer Service delivery, with skill resolving enquiries at first point of contact.
• Ability to effectively manage and respond to customer enquiries in a timely manner.
• Ability to work as a member of a team committed to providing efficient and quality Customer Service.
• Demonstrated understanding of and sensitivity to the needs of a diverse community and the ability to ensure effective and quality Customer Service.
• High level computer skills, including intricate customer request systems and databases.

Why Choose Maribyrnong?

• Work cross functionally in a friendly, supportive and professional multidisciplinary team;
• Enjoy a flexible and inclusive work environment;
• Work in a meaningful role within a Values driven organisation;
• Enjoy an Accrued Day Off every month.

So, if you are looking for a role where you can make a genuine difference and you enjoy working in a diverse community focused environment, Apply Now!

How to Apply

Please submit your Resume and a Cover Letter via our Careers website telling us why you think you would be a great fit for this position and outlining your relevant experience in support of your application by 10:00pm on the closing date listed.

To download a copy of the position description please visit us at: http://maribyrnong.recruitmenthub.com.au/Vacancies & enter ref code: 6520712

Equal Opportunity Employer

We are a child safe organisation and an equal opportunity employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. Council encourages young people, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

Enquiries: Rebecca Tobin, Coordinator Customer Service via phone:

(03) 7065 6725

Applications close 28 January 2024 at 10pm.