Customer Service Officer

Customer Service Officer - Banking

Your new company 
Is a leading organisation in the financial services industry. They are committed to providing top-notch services to their valued customers. Your new company values innovation, teamwork, and excellence, and are looking for someone who shares their passion for customer satisfaction.

• **Please Note - Core experience in retail banking/Customer Service is an essential requirement for this role**

Your new role 
As a Customer Service Officer, you will play a crucial role in ensuring our customers receive outstanding support. Your responsibilities will include:

• Understanding KPIs, Targets, and Standards:
  You'll be well-versed in key performance indicators (KPIs) and targets, ensuring that you meet and exceed them consistently.
• Building Strong Customer Relationships:
  You'll engage with customers, listen actively, and empathise to understand their needs.
• Problem Solving:
  When faced with challenges, you'll think critically and find effective solutions. Your ability to troubleshoot and resolve issues promptly will be essential.
• Exceptional Telephone Manner:
  You'll handle inbound calls professionally, providing accurate information, addressing enquiries, and ensuring a positive experience.
• Attention to Detail:
  From recording customer interactions to processing requests, your exceptional eye for detail will ensure accuracy and quality.

What you'll need to succeed 

Communication Skills:
Excellent verbal and written communication skills are essential.

Adaptability:
Our environment is dynamic, so adaptability and flexibility are key.

Team Player:
You'll collaborate with colleagues across departments to achieve shared goals.

Problem-Solving Skills:
Quick thinking and resourcefulness are crucial.

Customer-Centric Attitude:
A genuine desire to assist and delight our customers.

• **Please Note - Core experience in retail banking/Customer Service is an essential requirement for this role**

What you'll get in return 

Professional Growth:
We invest in our employees' development, offering training and opportunities for advancement.

Supportive Environment:
Our team is friendly, supportive, and passionate about what we do.

Competitive Compensation:
We offer a competitive salary and benefits package.

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ************@hays.com.au, or call us now on 02 4222 0***.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2873442