Customer Service Officer

As a Front Desk Customer Service Officer, you will play a crucial role in providing a positive experience for our customers. This position requires a dynamic individual who can seamlessly transition from front desk duties to managing phone inquiries and facilitating drivers license testing. If you are a people-oriented professional with excellent multitasking skills, we encourage you to apply.
Front Desk Duties: * Greet and assist visitors in a friendly and professional manner.

• Answer inquiries and provide information about products or services.
• Manage incoming and outgoing mail and packages.
• Maintain a clean and organised front desk area.
• Handle Customer Service inquiries in person.

Call Centre Duties: * Answer incoming phone calls in a timely and professional manner.

• Provide accurate information and assistance to callers.
• Resolve customer issues and escalate complex problems when necessary.
• Input and update customer information in the database.
• Meet and exceed performance targets for call handling and customer satisfaction.

Drivers License Testing: * Conduct drivers license testing following established procedures.

• Ensure a smooth and efficient testing process for applicants.
• Provide clear instructions and guidance to individuals taking the test.
• Maintain accurate records of test results and applicant information.
• Uphold safety and compliance standards during testing procedures.

Skills
Customer Service professional -Customer facing
Education
Secondary School/High School