AddressWe are inspiring the community, industry and government to realise a future where waste is a valuable resource.
Who we are:
Exchange for Change is the coordinator of the NSW and ACT Container Deposit Schemes with our vision to deliver the leading product stewardship schemes in Australia through our expertise, strong partnerships and passion.
We are proud to be a trusted partner that collaborates with the government, the beverage and waste industries and the community to coordinate these Schemes, which make a difference to the lives of people by realising environmental, social and economic benefits. As at September over 8 billion containers have been recycled through the NSW Return and Earn container deposit scheme alone.
Benefits of working with us:
- ‘Flexible First’ Organisation, one day a fortnight in the office
- We are a values-driven company fostering a supportive and friendly team culture
- We make a real positive impact on the environment
- Opportunities for ongoing personal development & progression
- Premium membership to the GO1 learning platform which offers fantastic learning and development courses
- Access to a range of employee discounts and rewards including, cinema tickets, endota spa, uber, Woolworths plus many more
- Free access to well-equipped gym and pool while in the office
- Enjoy the ability to work autonomously, empowering you to drive your own success
- A focus on employee wellbeing and organisational and team psychological safety
Our team is talented, sociable, hardworking and diverse. Employee wellbeing, team events and fun activities happen regularly and you’ll find people at all levels friendly and supportive.
The Opportunity:
We are looking for a Customer Service Officer to join our team for 8-week short-term contract. The role supports the building and maintaining of relationships with Exchange for Change’s key customers including suppliers and material recovery facility operators. The role is at the core of our business, requiring identifying and educating new customers, and understanding the customer needs to deepen relationships, improve service delivery and overall experience.
We’d love to hear from you if you have:
- Ideally 2-3+ years in a similar role.
- Motivated and self-starting.
- Highly developed Customer Service and interpersonal relationship skills.
- Ability to communicate well with customers from different backgrounds and quickly change approach to the interaction based on the customer’s experiences and situations
- Ability to show empathy and skill at de-escalation of issues and understand when to escalate
- Exhibit a high level of patience, to help customers navigate complex compliance requirements
- Keen to grow and contribute to a high-performing and fun team and organisational culture.
Apply now to make a real impact to the environment and foster a high-performing, purpose-driven workplace!
Exchange for Change is committed to fostering a workplace culture that is safe and accessible for all. We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability, or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in. All applications received are treated with complete confidentiality
