Address A close knit Customer Service team is looking for another hardworking and reliable team player to work alongside them in their office in South Melbourne. Reporting to the Senior Customer Service Officer you will be ensuring the smooth running of the office and the Customer Service function. The company is a leader within the manufacturing and distribution of orthodontic products worldwide. RESPONSIBILITIES:
Responding to incoming calls from both internal and external stakeholders
Handling email communications
Recording and updating customer interactions, activities escalations, processing of customer accounts and filing of documentation
Responding to detailed product and personalised service questions from clientele
Liaise with finance team for online payments
Providing clients with regular updates in regards to online purchases, payment confirmations, dispatch notifications, warranty extensions and after sales services
Overseeing inventory management in the office
Processing orders and coordinating with teams in Australia and the US
Initiating outbound calls to current clients to confirm details and update orders
Utilising various platforms such as Salesforce and Navision for operations
SKILLS AND EXPERIENCE
To be successful in this role you will have previous experience working in a dental or orthopaedic surgery. You will also have:
Sound understanding of dental terminology
Strong written and verbal communication skills
Ability to work autonomously
Reliability and punctuality
Experience with MS office suite
High attention to detail with demonstrated initiative and problem solving skills
WHAT'S IN IT FOR YOU?
Work with a tight knit team who value diversity and respect you will be a valued team member. You will have access too:
Dedicated car park on site
Tram stop is also in walking distance to the office
Bring your dog to the office - dog friendly offices to bring your furry friend!
Ongoing training and support provided
Work within a global well recognised company and brand
Yearly conferences and bonus schemes on offer!
If you are looking to utilise your dental experience and knowledge in an office environment please contact Grace on 0472 502 780. Candidates will be contacted via email or phone in relation to next steps.
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
