Customer Service Representative

Toy Park is a vibrant and fast growing online toy store based in Melbourne, dedicated to bringing joy to children and families in Australia. We curate a wide range of open-ended toys, Montessori furniture and educational products, striving to provide exceptional service and unforgettable experiences for our customers.

We are currently seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing outstanding support to our online customers, addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction. You'll play a vital role in building and maintaining positive relationships with our customers while representing our brand with professionalism and enthusiasm.

• Respond promptly and professionally to customer inquiries via email, phone, and live chat
• Provide accurate information about products, orders, shipping, and returns
• Assist customers with placing orders, tracking shipments, warranty claims, and processing returns or exchanges
• Troubleshoot and resolve customer issues and concerns with empathy and efficiency
• Collaborate with other team members to address complex customer issues and escalate when necessary
• Proactively identify opportunities to enhance the customer experience and contribute to ongoing improvement initiatives

• Previous experience in Customer Service, preferably in an e-commerce or retail environment
• Excellent communication skills, both verbal and written, with a friendly and professional demeanour
• Strong problem-solving abilities and a commitment to delivering exceptional service
• Ability to multitask and prioritise tasks in a fast-paced environment
• Detail-oriented with a focus on accuracy and efficiency
• Proficiency in using Customer Service software, CRM systems, and other relevant tools
• Passion for toys, arts, and children's products is a plus

• Competitive salary
• Opportunities for advancement and professional growth
• Collaborative and supportive work environment