AddressWoodforde Group
Customer Service RepresentativeTo connect people with passion, dedication, and commitment.
Why Woodforde GroupVisit website
Dedicated to finding the perfect role for the perfect candidate, here at Woodforde Group we’re passionate about creating lasting connections.
We are an inclusive, boutique staffing solutions firm specialising in Accounting and Finance, Human Resources and Talent Acquisition, Project Support and Administration fields across a range of industries throughout Australia.
We’re committed to developing strong long-lasting relationships with both our clients and our candidates by providing positive guidance, open and honest communication and outstanding professionalism.
We strive to find the best people and the best solutions for our clients in a consultative, honest and ethical way.
With over 30+ years in the recruitment space, Woodforde Group is here to help achieve the ultimate outcomes for your organisation.
About the role**Your Role **
Reporting into the Customer Service Manager, your role will involve:
- Answering incoming customer enquiries
- Build and maintaining customer relationships
- Investigate and resolve customer complaints
- Update customers on order delivery status
- Assisting customers with quotes and pricing inquiries
- Generate sales orders
- Ensure orders are processed within 24 hours
- Updating customer details details
- Keep up to date knowledge on company's products, services and policies
- General administration support
- Data Entry and invoicing of sales orders
**Your Profile **
You will have a natural sense of urgency and love all things Customer Service! You will have excellent communication skills both written and verbal and go above and beyond to support customers with whatever they need! You will be enthusiastic and professional with a strong work ethic and have an articulate telephone manner to be able to liaise with customers to understand their needs and produce successful outcomes
You will have great attention to detail and accurate data entry. You will have proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications.
You will have a high school certificate and solid previous experience in a smilar Customer Service role.
What you'll be responsible for- 🛟
Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Collaborative Issue Resolution
Collaborate with other people or teams to resolve complex customer issues
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
